WELCOME
All public areas, as well as all accommodation have been sanitized thoroughly. Accommodation is further sanitized after each departure. It is advised that guests maintain a safe minimum physical distance of 2 meters from any other person not in their travelling party. Hand sanitizer dispensers have been placed at specific locations throughout the resort. Please use these prior and after entering elevators, and public bathrooms.
Employee’s Responsibilities
Hand Washing & Physical distancing
Personal hygiene and frequent hand washing with soap and hot water is vital (every 60 minutes for 20 seconds, at minimum). All employees have been trained on COVID-19 safety and sanitation protocols. All employees will be provided with a mask. Front line teams are required to wear that mask while on duty. Gloves will be provided to Housekeeping, Front Office and Food & Beverage teams. All our employees are temperature-measured daily to ensure their health. In case of a temperature above 37c they will be asked to go home. Hostesses and Restaurant Managers will manage physical distancing at entries. Tables and lounges will be utilized with appropriate physical distancing between each family or traveling party (1,70m as advised by local authorities). Reduced numbers of bar stools and lounge seating are used to ensure that appropriate distances are kept.
Resort Operation
CHECK-IN
Check-in time will be at 15:00 and check out time at 11:00 in order to give housekeeping the necessary time to thoroughly sanitize each accommodation.
ACCOMMODATION
Cleaning and sanitizing protocols are used to clean guest rooms with particular attention to high-touch items such as telephones, remote controllers, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks and garbage bins. Rooms will be equipped with all necessary items, please let us know prior to arrival with any extra requirements, such as extra pillows (rooms will be provided with two pillows per guest), laundry bags, slippers, stationary, and pens. Guest will be asked upon check-in if daily housekeeping and turn down service will be needed. Cleaning and sanitization of Air-Conditioning units has been performed according to NPHO protocols.
MINI BARS
Mini bars will be stocked with water only. Guests will be asked prior to arrival what extra items should be placed in their fridge, to avoid employees entering rooms on more than one occasion per day.
ROOM SERVICE
The room service team will notify guests once it is ready to be delivered. All plates will be covered. Guests are requested to notify Room Service when their meal is completed, and place their tray outside their room for immediate pick up.
BARS/RESTAURANTS
The Rosebay Hotel is well known for its gastronomy, the excellent level of service and the spacious, elegant outdoor restaurants. All tables have always maintained a privacy distance, but even more so this year. Pre-booking in all á la carte restaurants is required for all meals in order to ensure there will be no congestion in the restaurants, at any time. Breakfast will be served á la carte. Guest will have the opportunity to enjoy the breakfast of their choice, served warm, straight from the kitchen. Table set-up will be completed upon guests’ arrival. Menus will be uploaded for guests’ convenience. Food and beverage departments are certified by HACCP, cleaning and sanitizing procedures are being implemented accordingly.
POOLS
Pools will be thoroughly cleaned every morning, with approved disinfectants. A maximum number of guests will be allowed in the swimming pool simultaneously. The sanitization of all property pools will be implemented according to the Cleaning & Sanitizing Protocol.
FITNESS CENTER
Hand sanitizers and disinfection wipes will be placed inside the Fitness center for guests use. Fitness center usage only by appointment. All equipment will be sanitized after each use.
MEDICAL INFORMATION
A medical kit is available at the front desk. A COVID-19 trained doctor is on-call 24hrs a day. All windows and doors in indoor common areas are open throughout the day to ensure thorough air
